Canon Strengthens Its Presence In Nigeria, Three Partner Service Centres To Enhance 'closer To Customer' Strategy

From left to right, Somesh Adukia, Marketing
and sales Director Canon CCNA, Sham
Doulatram, Managing Director Kontakt, Leye
Ajala, managing Director TD, Basil Baby,
Director Ensure Services, Anil Nambiar,
Service Manager CCNA
Leader in imaging and business solution,
Canon Central and North Africa, partners
with three local service centres across three
major cities in Nigeria to strengthen its
presence in Nigeria and drive its “closer to
customer” strategy of optimal customer
satisfaction. The partnership leverages the
local strengths and expertise of Ensure
Services, Kontakt and Technology
Distribution (TD) to help create a unique
business-to-consumer experience for
Nigerian customers.
The Canon-authorized service centre
initiative is designed to support the imaging
community in Nigeria, while creating access
to repair and offer support for industry
professionals, businesses and photography
enthusiasts.
Through these authorized service partners,
Canon will offer total after-sales product
repair services in eight locations across
Lagos, Abuja and Port Harcourt. The service
centre will support all B2C products
including DSC, DSLR, professional video, OPP
inkjet- and Laser-printers, projectors and
calculators under the Canon Central and
North Africa warranty programme.
The warranty programme is a specialized –
first of a kind service, under Canon Central
and North Africa (CCNA); a division within
Canon Middle East FZ LLC (CME), a subsidiary
of Canon Europe. Within the programme,
Canon will offer customers an exclusive 3-
year manufacturer warranty for Canon i-
SENSYS Laser printers.
Speaking on the partnership, Somesh
Adukia, Sales & Marketing Director B2C,
Canon Central and North Africa (CCNA) said:
“The partnership was an important pillar in
the brand’s ‘closer to the customer’ strategy
which has been one of Canon’s key
components for growth in Africa.
“This is a really exciting time to be part of
the imaging industry and we’re proud to be
raising the bar throughout the market. This
partnership clearly amplifies our
commitment to bringing our customers
closer to our industry-leading products
while helping them to maintain the quality
that encourages them to have fun with
imaging through our ‘Big Partnership,
Trusted Services’ motto,” commented
Adukia.
“Our setting up of a dedicated entity in
Nigeria last year and the introduction of
three specialized service providers is our
commitment to providing the best possible
services to our customers in Nigeria. We are
also working towards establishing more
collection points for our customers, in case
they are located far away from the service
locations,” he added.
To communicate the launch of the service
centres, Canon will also be launching a
series of roadshows – consumer
engagement activities and town storms
across key locations. The roadshow will visit
Ikeja City Mall, Computer Village Ikeja Lagos,
Alliu Market Lagos, Aroloyo Market, Lagos
GSM village Abuja, Bannex Plaza Abuja,
Transamadi road Port Harcourt and Garrison
Port Harcourt – from the 26th July to the 2nd
August, 2017.

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